At Suman Creations, we aim to ensure your complete satisfaction with every purchase. Please review our refund and cancellation policy outlined below:
Cancellation Policy:
- You may cancel your order within 24 hours of placing it for a full refund. To cancel your order, please contact our customer service team immediately with your order details.
- Orders that have already been processed and shipped cannot be cancelled.
Refund Policy:
- We offer refunds on eligible items within 30 days of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- To initiate a refund, please contact our customer service team with your order details and reason for return. Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defect or error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as soon as possible.
Non-Refundable Items:
- Certain items are non-refundable, including:
- Custom or personalized products
- Gift cards
- Downloadable software or digital products
Refund Processing Time:
- Refunds may take several business days to process, depending on your financial institution. If you have not received your refund within the expected timeframe, please contact your bank or credit card company for further assistance.
Refund Policy Updates:
- We reserve the right to update our refund policy as needed. Any changes will be reflected on this page, so we encourage you to review our policy periodically.
Questions or Concerns:
- If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact our customer service team. We’re here to assist you with any inquiries and ensure a positive shopping experience.